Forgot Master password of version 4.4.3 have a backup file from some months ago. What i can do?

Forgot the password somehow and can't find the paper with written password. Like to restore back up data.1pif file from some months ago.


1Password Version: 4.4.3
Extension Version: Not Provided
OS Version: OSX 10.11.6
Sync Type: none
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Comments

  • brentybrenty

    Team Member

    @rozen_67: Thanks for reaching out. I’m sorry for the trouble! (Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/master-password/#recover-your-master-password

    If that doesn't help though, you may be able to start over and import from the 1PIF. But I'd encourage you to upgrade to 1Password 6 first, as 1Password 4 was discontinued years ago and doesn't support El Capitan. That will allow you to easily start over with a clean slate (Help > Troubleshooting > Reset All 1Password Data), and then you can choose the "Used 1Password before?" option to create a new vault and import the 1PIF (File > Import). Please let me know how it turns out. I look forward to hearing back from you!

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