1pw 4.6.2.625 crashed once on latest Insider build 16275.1000

sniem
sniem
Community Member
edited April 2023 in 1Password 7 for Windows

1pw crashed after I unlocked it in Chrome 61.0.3163.59 (official build) beta (64-Bit).
It tried to send an error report but failed to find the default email browser (said there was none although Outlook 2016 is configured as such). Whom and how to send the error report (text file)?

Exception:

2.1 Date : Sun, 27 Aug 2017 09:18:19 +0200
2.2 Address :
2.3 Module Name : Agile1pAgent.exe - (1Password)
2.4 Module Version: 4.6.2.625
2.5 Type : EAccessViolation
2.6 Message : Access violation at address 00000000. Write of address 00000000.
2.7 ID : 5495
2.8 Count : 1
2.9 Status : New
2.10 Note :


1Password Version: 4.6.2.625
Extension Version: 4.6.11.2 (on Chrome 61 x64))
OS Version: Win 10 Pro x64 Insider build 16275.1000
Sync Type: WLAN

Comments

  • Hey, @sniem! You can send a diagnostics report to support+windows@1password.com and this should include the relevant error for us to take a look at. If you're having trouble e-mailing it from the app, instead choose Help > Diagnostics Report > Export to file. This will allow you to save the report and attach it to your e-mail manually. We'll take a look and let you know what we find out. :+1:

  • sniem
    sniem
    Community Member

    Done, see [#ZVD-64889-881]

  • AGAlumB
    AGAlumB
    1Password Alumni

    @sniem: Thanks! I see that we've received your email, so we can continue the conversation there. We'll take a look at the diagnostics and get back to you shortly! :)

    ref: ZVD-64889-881

This discussion has been closed.