To protect your privacy: email us with billing or account questions instead of posting here.

Having trouble unfreezing my account

Options
debbiestuckey
debbiestuckey
Community Member
in Memberships

I'm trying to log into my account to unfreeze it, and I'm putting in the email address and account key in the Accounts window of 1Password preferences, along with the same master password I've been using to log into 1Password on my computer. I've checked over and over that these are correct, yet 1Password is telling me that the info is incorrect.

1Password Version: 6.5
Extension Version: Not Provided
OS Version: macOS 10.12.6
Sync Type: Not Provided
Referrer: forum-search:Having trouble unfreezing my account - putting in correct information but 1password says it's wrong

Comments

  • Frank
    Frank
    Options

    Hi debbiestuckey - Sorry for the delay in getting back to you. I just sent you over an email so we can work on this together. Since we will be discussing specifics relating to your account, it's best to continue the conversation via email. I look forward to hearing back from you soon. :smile:

    ref: ALA-83816-525

This discussion has been closed.