Migration to families for mac os, got two versions running

edited September 2017 in Mac

First of all i must apologise for any typos or shouting, as i suffer from parkinson's.

i have stand alone version which i installed on my mac, all ok, upgraded to password 6 and inhaled this on my mac and iOS devices my mac still using old pass word but only the ios devices use the new password, i now want to install on wife's mac , iOS and android devices, from what i have read i need togo to the family edition is this correct, if so what do i ned to do to get is all insyncusing one password.screen shote closed
if someone could help by providing step by step instructions i would br grateful

[personal details in image redacted by AgileBits; this is a public forum]


1Password Version: 6.8.1 (681006)
Extension Version: 4.6.9
OS Version: os x 10.12.6
Sync Type: icloud

Comments

  • LarsLars Junior Member

    Team Member
    edited September 2017

    Hi @KevinU1950 - thanks for writing in, and we'll be happy to help you. However, based on the nature of your issue and the fact that we'll probably be having to discuss details of your specific setup, I'm thinking privately via email would be the best place to do this. I see you've recently written in to our support email address, so let's continue there, if you don't mind. In the meantime, to get a better idea of what 1Password data you already have on your devices, I'd like to ask you to create some diagnostics reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/?mac

    —iOS—
    https://support.1password.com/diagnostics/?ios

    —Android—
    https://support.1password.com/diagnostics/?android

    Please add the following code (including the square brackets) to the Subject line of your diagnostics email before sending it:

    TKE-53291-436

    This will link your diagnostics to our current discussion. We'll take a look and let you know what we find out. Thanks!

    Note: for anyone else reading, please note: this ID is for @KevinU1950 only. If you’re experiencing the same issue and need help, please ask us for your own ID.

    ref: TKE-53291-436

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