master Password is not accepted on OSX
My master password is not accepted on OSX. I have not changed my master password, I have no Capslock on, I do remember my password, I did retry and it does not work either in 1Password or 1Password Mini. It does however still work on my iPhone.
I did read that other people recently had the same issue[1], but that no final conclusion was found. I did also restart my computer as mentioned in the post, but that also did not help.
I did also run a diagnostic and send that to the support email.
1Password Version: 6.8.1
Extension Version: Not Provided
OS Version: OSX 10.10.5
Sync Type: iCloud
Comments
-
Hi @wiffbubbles -- sorry to hear you're having difficulties! 1Password never arbitrarily changes your Master Password, so it's likely something else is going on here. To get a better idea of exactly what might be the case, I'd like to ask you to create some diagnostics reports, one from each of your devices.
—Mac—
https://support.1password.com/diagnostics/?mac—iOS—
https://support.1password.com/diagnostics/?iosPlease add the following code (including the square brackets) to the subject of your diagnostics email before sending it:
[#YNU-39194-433]
This will link your diagnostics to our current discussion. We'll take a look and let you know what we find out.
Note: for anyone else reading, please note: this ID is for @wiffbubbles only. If you’re experiencing the same issue and need help, please ask us for your own ID.
ref: YNU-39194-433
0 -
Hi Lars
Thank you so much for helping me. I hope I did it right with the diagnostics emails.
I would be glad if you can find something out.
Best regards
0 -
@wiffbubbles -- I've replied to you via email; let's keep the conversation going there, if you don't mind. :)
0