master Password is not accepted on OSX

My master password is not accepted on OSX. I have not changed my master password, I have no Capslock on, I do remember my password, I did retry and it does not work either in 1Password or 1Password Mini. It does however still work on my iPhone.

I did read that other people recently had the same issue[1], but that no final conclusion was found. I did also restart my computer as mentioned in the post, but that also did not help.

I did also run a diagnostic and send that to the support email.

  1. https://discussions.agilebits.com/discussion/81250/mac-does-not-recognize-master-password-recognized-on-iphone-solved-with-computer-restart#latest

1Password Version: 6.8.1
Extension Version: Not Provided
OS Version: OSX 10.10.5
Sync Type: iCloud

Comments

  • LarsLars Junior Member

    Team Member
    edited September 2017

    Hi @wiffbubbles -- sorry to hear you're having difficulties! 1Password never arbitrarily changes your Master Password, so it's likely something else is going on here. To get a better idea of exactly what might be the case, I'd like to ask you to create some diagnostics reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/?mac

    —iOS—
    https://support.1password.com/diagnostics/?ios

    Please add the following code (including the square brackets) to the subject of your diagnostics email before sending it:

    [#YNU-39194-433]

    This will link your diagnostics to our current discussion. We'll take a look and let you know what we find out.

    Note: for anyone else reading, please note: this ID is for @wiffbubbles only. If you’re experiencing the same issue and need help, please ask us for your own ID.

    ref: YNU-39194-433

  • Hi Lars

    Thank you so much for helping me. I hope I did it right with the diagnostics emails.

    I would be glad if you can find something out.

    Best regards

  • LarsLars Junior Member

    Team Member

    @wiffbubbles -- I've replied to you via email; let's keep the conversation going there, if you don't mind. :)

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file