Unable to login

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System
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in Business and Teams
This discussion was created from comments split from: Forgot my secret key?.

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  • WilliamM
    WilliamM
    Community Member
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    Good morning,

    I recently took over a position and gained ownership over my companies 1password account. Upon changing the email to mine, I was logged out and now cant get back in. It continues to say that the master key is incorrect and I am unaware of how to retrieve it. I have sent several emails to the support team and have heard NOTHING back. I try using the website to guide me thru the process but it prompts me to "Log in" which is impossible considering I can't log in without my MASTER KEY. The process has hit day 3 with no help. The website is useless. PLEASE HELP!!! This is a business matter with over 90 passwords and accounts. HELP HELP HELP

  • Ben
    Ben
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    Hi @WilliamM,

    Thanks for taking the time to write in. I apologize for the trouble. I only see one email in our inbox from you, and it is time stamped 1 hour ago. It appears we may not have received your previous communications. Now that we have your email, we'll respond there as soon as possible.

    Thank you.

    Ben

    ref: ZDQ-45772-313

  • WilliamM
    WilliamM
    Community Member
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    Ben thanks so much for your prompt response. Forgive me if the tone initially sounds frantic as just taking over the account as a new team member to only get locked out just threw me for a loop. Thanks again and I will look out for your email.

  • Ben
    Ben
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    No worries, WilliamM. Totally understandable.

    Ben

This discussion has been closed.