Trying to upgrade from 6.3.5. Install window shows only 1Pw Mini and Quit All button

Options
mptortoise99
mptortoise99
Community Member

Mac laptop running 10.11.6. Have 1Password 6.3.5. installed. Download current version and try to install. Install window displays only 1Password mini and Quit All button.


1Password Version: 6.3.5
Extension Version: Not Provided
OS Version: OS X 10.11.6
Sync Type: Not Provided
Referrer: forum-search:Trying to upgrade from 6.3.5. Install window shows only 1Pw Mini and Quit All button

Comments

  • Lars
    Lars
    1Password Alumni
    Options

    Welcome to the forum, @mptortoise99! Sorry to hear you're having troubles upgrading from 1Password 6.3.5 for Mac. Can you tell me: how did you try to download/upgrade? Did you do it through 1Password's built-in upgrader? Or did you just visit our website in our browser and download a full copy via your browser? Can you also please include a screenshot of your the install window you see? Thanks in advance for the additional information.

This discussion has been closed.