Can I start over 1Password with old email?

I just have lost my Secret Key because I reset all my iPhone and iPad, please help me, and I subscribed 1 year if I lost, too!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • LarsLars Junior Member

    Team Member
    edited September 2017

    Welcome to the forum, @HAHUYDUC! Sorry to hear you're having trouble with a lost Secret Key -- the first thing you should do is use these instructions to see if you can find your Secret Key anywhere else. If so, great! However, if you can't locate your Secret Key using any of those methods, let us know and we'll have to set you up with a new account. I'm hoping you can find your Secret Key because if not, your data will be unrecoverable. Good luck, let us know!

    ref: JCJ-86247-378

  • My bad, I can't find my secret key so guide me how to set a new account, did I lost subscribed.

  • brentybrenty

    Team Member

    I'm sorry to hear that. I'll follow up via email shortly.

This discussion has been closed.