OSX reinstall licence issue

hi, i reinstalled my Mac with OSX 10.13 and reinstalled 1password from the App Store purchase tab. I am stuck in read only mode even tought I can see my licence in the 1password app. when I click on read only button it is asking me to purchase another licence for 90$.

where did I go wrong?

thanks

Hugo


1Password Version: 6.8.2
Extension Version: Not Provided
OS Version: 10.13
Sync Type: iCloud
Referrer: forum-search:licence

Comments

  • LarsLars Junior Member

    Team Member

    Welcome to the forum, @hugot! If you previously had a license from us, you will need to download and install 1Password from our downloads page, not from the Mac App Store. The reason is that Apple doesn't know what licenses you may have purchased directly from us in the past, and they wouldn't honor it for Mac App Store version of apps anyway. If your previous version of 1Password for Mac was from the Mac App Store, then the only reasons you'd see read-only would be if you're using a different Apple ID than the one you used originally to purchase 1Password for Mac from Apple, or you didn't download from the Purchased tab of the Mac App Store.

  • thanks for the fast answer, up and running now

    Hugo

  • LarsLars Junior Member

    Team Member

    @hugot -- you're quite welcome, glad that worked for you.

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