Trying to download for the first time and have not gotten the follow up email after 3 tries

I have tried to start an account and have not after 3 tries gotten the email invite


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Referrer: forum-search:Trying to download for the first time and have not gotten the follow up email after 3 tries

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  • LarsLars Junior Member

    Team Member
    edited September 2017

    Welcome to the forum, @Treeskier_Sugarbush! Sorry to hear you're having trouble signing up -- that part should be easy -- let's figure out what's going on. My first question is: have you checked your spam/junk/bulk email folder? Sometimes, unsolicited email from our servers can get marked by overzealous spam filters as junk. Let us know if you see it there.

    ref: AXC-24417-126

  • tracetrace

    Team Member
    edited September 2017

    Echoing what @Lars wrote, welcome to the forum, @Treeskier_Sugarbush! Since we're already in touch via email, I'll reply there so we can continue our conversation and avoid any confusion. :chuffed:

    ref: AXC-24417-126

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