Secret Key?

I have 1 Password installed on my mac and my iphone. I recently updated to ios 11 and I was having syncing issues so I deleted the app and reinstalled it. It is asking for a secret key which I have no idea about. I have access to my mac account and looked under preferences -> accounts but nothing is listed. Any thoughts?

1Password Version: 6.8.2
Extension Version:
OS Version: 10.13
Sync Type: Dropbox
Referrer: forum-search:secret key


  • Help Me Please!

  • brentybrenty

    Team Member

    @etphonehome: Thanks for reaching out. I’m sorry for the confusion! It sounds like you may be trying to login with a 1Password Account, but you will only have one if you've signed up for a membership. That’s the only way you’ll have a Secret Key or Sign In URL, or be able to access your data through Instead, you can use 1Password without an account you can sync your data from another device (it sounds like you're using Dropbox anyway) or create a new vault. I hope this helps. Be sure to let me know if you have any other questions! :)

  • Ahhh I see! I got it working now. Thanks for the clarification @brenty

  • brentybrenty

    Team Member

    Sure thing! Happy to help, and we're here if you need anything else. :chuffed:

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