computer locking up when clicking on 1password in toolbar

hanumanta
hanumanta
Community Member

I am finding that when I click on my 1Password icon in my toolbar at top of my iMac that my computer is locked up. iTunes continues to play to next song, but nothing responds when I click in any part of the window. I cannot even properly shut down my computer from dropdown menu. Have to do a hard shutdown and restart. When I restart I can open the app. Chrome is what is open when this happens.


1Password Version: 6.8.2
Extension Version: 4.6.11.91
OS Version: 10.12.6
Sync Type: Not Provided

Comments

  • Hrmmm... I can't think of a reason off the top of my head for why this would be happening. When your Mac comes back up does it give you a report window? If so I'd be curious to see what's listed in there.

    Does this happen every time you try to use 1Password while Chrome is running? Does it matter if Chrome is the app you're currently focused on when this happens, or does Chome just need to be running in the background?

    Hopefully we can get to the bottom of this.

    Rick

This discussion has been closed.