Unable to sign in using Emergency Kit

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bsev
bsev
Community Member
in iOS

I keep getting a message stating to check email and secret key. I am entering my information directly from the Emergency Kit and I have tried multiple times.

This is a NIGHTMARE as ALL of my passwords are trusted in 1Password, but I have NO WAY to get direct support quickly to resolve this.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben
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    Hi @bsev,

    Thanks for taking the time to write in.

    As you have a 1Password Families account you have a unique sign-in URL. Are you using that unique URL, or are you trying to use the my.1password.com URL? The latter may not work.

    Please let us know.

    Ben

  • bsev
    bsev
    Community Member
    Options

    It is the my.1password.com that I am using.... Where would I get the information for my unique URL?

  • Ben
    Ben
    Options

    @bsev,

    You would have picked the URL when signing up or upgrading your account to 1Password Families. If you do not remember it, you can retrieve it on this page:

    https://start.1password.com/signin

    By selecting the Don’t know your sign-in address? option.

    Once you get signed in please print a new Emergency Kit which should have the correct URL on it.

    Thanks!

    Ben

  • bsev
    bsev
    Community Member
    Options

    Thanks.

  • Ben
    Ben
    edited October 2017
    Options

    You're most welcome. If there is anything else we can do, please don't hesitate to contact us.

    Ben

    ref: IMH-65625-274

This discussion has been closed.