Old version of 1Password won't open [legacy 32-bit apps cannot run on iOS 11 or 12]

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  • AGAlumB
    AGAlumB
    1Password Alumni
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    @sean9999999: I'm sorry to say that if you've ignored the warnings from both Apple and AgileBits regarding compatibility and upgraded to iOS 11 anyway, there is no easy way to access your data (and migrate it, as there is on iOS 9 or 10). But we're happy to help guide you through recovering it via email. We'll be in touch shortly.

    ref: BYF-23699-598

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @jimbob99: Thanks! we'll get back to you shortly via email. :)

    ref: ULN-59737-221

  • Dianvo
    Dianvo
    Community Member
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    hi guys. Appatently i was talkng with Steve but i have totally lost that thread :(
    can he, or someone else emai me again?

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @Dianvo: No problem. I'll shoot you another email shortly so we can pick up the thread.

  • fillvet
    fillvet
    Community Member
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    Hello, my support ID [#RRM-66453-551]
    Very need help!

  • jb1015
    jb1015
    Community Member
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    Hello. I have the same issue. My support ID is [#LSM-57258-268]

  • aglouise
    aglouise
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    Hey @jb1015 :chuffed: I have sent over an email to you, so let's continue the conversation there!

    Ref: LSM-57258-268

  • aglouise
    aglouise
    edited October 2017
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    Hey @fillvet, I hope you're doing well. I've been in touch with you via email, let's continue with our next steps there! :)

    Ref: RRM-66453-551

  • maei
    maei
    Community Member
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    Hello. My support ID is [#YXD-95122-132].
    Thank you for your assistance.

  • fillvet
    fillvet
    Community Member
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    Thank you Louise,
    Import successfully done!

  • bbisel@mac.com
    bbisel@mac.com
    Community Member
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    My support ID is #BWM-82249-167

    Thank you,

  • AGAlumB
    AGAlumB
    1Password Alumni
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    Thanks so much for letting us know! We're here if you need anything else. :chuffed:

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    @maei: Great! I'll get back to you via email shortly. :)

    ref: YXD-95122-132

  • blinkh2
    blinkh2
    Community Member
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    Same ios11 issue. Please help. Procrastinator’s support #HRK-67312-684

  • Ben
    Ben
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    Thanks @blinkh2. We'll be in touch soon.

    Ben

    ref: HRK-67312-684

  • ceejai74
    ceejai74
    Community Member
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    HI my support id #PUB-17666-558, please help me too!!

  • Ben
    Ben
    Options

    Thanks, @ceejai74. We received your email and will reply as soon as we can.

    Ben

    ref: PUB-17666-558

  • jstreet1
    jstreet1
    Community Member
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    My support ticket is ATC-5417-981. Please help recovering data from 1Password 3.

    JBS

  • pds1066
    pds1066
    Community Member
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    Hi, My support ID is [#ABF-92327-488]
    Please email with instructions... no fingernails left so please don`t take too long - I may have no fingers left..!

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @pds1066: Thanks! We do need to reply to those who contacted us more than an hour ago first, but we'll get back to you as soon as we're able. :): :+1:

    ref: ABF-92327-488

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @jstreet1: It looks like you missed a number in the middle there, but I found it and see that Steve is already in touch with you via email. We'll continue the conversation there to help you get things sorted out! :)

    ref: ATC-54717-981

  • dusanst
    dusanst
    Community Member
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    QZL-98772-756

  • Kagou
    Kagou
    Community Member
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    Hi,

    Support ID is [#PKD-65332-278]

    Could you please provide support on this issue ( IOS11 / 1password 3 ) ?

    My situation :

    1-Master password known (I guess...)
    2-1password 3 still installed on the iPhone 6 . IOS Version is : 11.0.1
    Icon displayed on screen is either A or B (can’t see the difference between these two…see screenshot)
    Icon displayed on iPhone :
    3-MacBook Air or iMac available (OSX 10.12.6 both)
    4-Dropbox account available (just in case…)

    Thx

  • tklingelbe
    tklingelbe
    Community Member
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    I am another one who did not update the 1password3 version in time. My support ID is #VSI-71529-691. Any help would be great.

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @dusanst: Steve got back to you via email yesterday, so please reply there at your earliest convenience so we can help you get things sorted out.

    ref: QZL-98772-756

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    @Kagou: Likewise, please read Steve's message and we'll go from there once you're able to reply via email.

    ref: PKD-65332-278

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    @tklingelbe: Steve has gotten back to you already as well, so please let him know where you're at and we can continue working with you there. Cheers! :)

    ref: VSI-71529-691

  • mikrowilli
    mikrowilli
    Community Member
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    Hello,

    I've the same problem as the other guys. I 've got the following support ID:
    #EBY-93996-759

    Any help would be great.

  • Kagou
    Kagou
    Community Member
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    Hi,

    UPDATE ******Support ID is [#PKD-65332-278]******

    Received the procedure from Steve.(on sunday night...what a dedicated support team !)

    All was good (backup of the iPhone, Document Folder extraction with iExplorer, renaming the sqlite database (1Password.sqlite -> 1Password.1ptbackup ) and exporting it to iCloud root folder ) ....

    till trying to open the new renamed file with 1Password....got the error message "No vault".

    Installed 1 password on Mac, same issue....

    Sent new message to Steve, requesting help...

    K.

  • Lars
    Lars
    1Password Alumni
    edited October 2017
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    @Kagou - thanks for the update! Since you've got a conversation going already via email with Steve, including a screenshot and personally-identifying information, let's continue the conversation over there, instead of in this public forum. Thanks!

    ref: PKD-65332-278

This discussion has been closed.