I've been using 1Password for some years, happily paid to upgrade a number of times, but have some serious misgivings about switching to a subscription. Please could you answer some of the nagging questions I have:
Incentive to improve 1Password
Under the licensing model, you have to regularly add new and attractive features to 1Password, to entice me to pay to upgrade to the next major version and keep the company afloat. Under the subscription model, once I've switched to it, you have my money rolling in every month/year regardless of whether you add any new features to 1Password. Where is the incentive for you to keep innovating and keep improving the software? You could just release minor bug-fix or compatibility updates for ever more, and easily keep the company afloat.
Under the subscription model, the less you do, the more money you make (i.e. invest in less development means more profit).
Under the licensing model, the more you do, the more money you make (i.e invest in more development to get more upgraders).
Costs of subscriptions over time
As the number of subscribers goes up, your cost to provide the service per user goes down so the more money you make. Will your subscription fees be adjusted to reflect this? Server costs come down over time, and it doesn't cost you twice as much to maintain the 1Password.com service for twice as many users. So, as the economies of scale kick in, you're making more and more money as the subscriber base increases, yet can charge the same.
Storing passwords online
In the past you touted one of the benefits of 1Password as being the fact you don't have users data, and it's not stored online. Now my passwords would be stored online, in some mystery data centre under your control that I have no way of verifying how secure it is. We're constantly hearing in the news about yet another major company/organisation getting hacked. How can I be sure my data is safe, either from hackers, a rogue Agilebits programmer or some other weak link? I don't know you personally, yet I'm expected to trust you with very sensitive data and no guarantees, and pay you forever for it!
These three changes don't seem to benefit the user at all, and the first two show the financial benefits to Agilebits are significant.
Am I wrong to have these concerns?
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