office computers no longer syncing, how do we reinstate

Our 1password accounts use to sync together on the Mac within the office. They are no longer doing so. How can I check whether the sync is through the cloud or dropbox? What do I need to do to reinstate the syncing?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:office computers no longer syncing, how do we reinstate

Comments

  • LarsLars Junior Member

    Team Member

    Welcome to the forum, @mlally! Sorry to hear you're having sync troubles just now. Can I ask: what method of sync have you been using in the past? How many 1Password users do you have in the office, and how many devices?

  • We have two computers that use 1 password. The initial set-up was through the cloud.

  • LarsLars Junior Member

    Team Member

    @mlally -- thanks for that. To get a better idea of what might be going on with your computers, I'd like to ask you to create some diagnostics reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/?mac

    —Windows—
    https://support.1password.com/diagnostics/?windows

    Please add the following code (including the square brackets) to the Subject line of your diagnostics email before sending it:

    [#HUV-67315-761]

    This will link your diagnostics to our current discussion. We'll take a look and let you know what we find out.

    For anyone else reading, please note: this ID is for @mlally only. If you’re experiencing the same issue and need help, please ask us for your own ID.

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