To protect your privacy: email us with billing or account questions instead of posting here.

Had trial 1 year ago under same email, now can’t use 1Password

Options
chuckster59
chuckster59
Community Member
in Memberships

I had a trial and never signed up and now I signed up again with my Apple account but I don’t have access to my old secret key so now I can’t provide that

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • bundtkate
    bundtkate
    edited October 2017
    Options

    @chuckster59: We have published a troubleshooting guide in our knowledge base with some suggestions to help you try to recover your Secret Key:

    https://support.1password.com/secret-key/

    If the guide doesn't help you find your Secret Key, your best bet is to start over from scratch as only you know your Secret Key. We don't know it and we can't reset it for you. If you do need to start over, any data you saved during your trial will be lost, so it's good to treat this as a last resort. If you decide you need to start over, let us know and we can lend a hand. :+1:

    ref: CXF-27289-746

  • chuckster59
    chuckster59
    Community Member
    Options

    Please whack it clean and let me start over with a clean slate.

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    @chuckster59: Rather than carrying on this conversation in multiple places (and, frankly, since we're discussing your account), I'll close this and reply shortly via email.

This discussion has been closed.