View document visible on Mac not on iPhone

tommytommy Junior Member
edited October 2017 in iOS

I saved a document on my Mac. It is visible there but on my iPhone, recently updated to iOS11 it says "View Document" in Blue and beneath "No response code from server, No response code was received from server."
iOs version 6.9.1 Desktop version 6.8.3 extension version 4.6.11
Desktop running 10.12.6
On my iPad the document is visible


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:View document visible on Mac not on iPhone

Comments

  • BenBen AWS Team

    Team Member

    Hi @tommy,

    1Password.com was unavailable for part of the afternoon today. Could you please try again and let us know if you’re still experiencing this difficulty?

    Ben

  • tommytommy Junior Member

    Yes, it's there now. So I have to have internet connection to see my documents? I assume my logins and passwords do not. Am I correct? Thank you @Ben

  • BenBen AWS Team

    Team Member

    You only need to have internet the first time you view a document on each device. Once you view it on a device the device caches it. :)

    Ben

  • tommytommy Junior Member

    Thank you

  • BenBen AWS Team

    Team Member

    No problem! Have a great evening. :) If we can be of further assistance, please don’t hesitate to contact us.

    Ben

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