Unknown error: The request response is empty

Hi Support,

We have received the below errors Monday morning (GMT+10:00) and this morning (GMT+10:00):


The issue seems to resolve itself after a while. It is affecting multiple 1Password users.

Using Chrome Version 62.0.3202.75 (Official Build) (64-bit).

Please assist.

Thanks,

Andrew


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: macOS 10.12.6
Sync Type: Not Provided
Referrer: forum-search:Unknown error: The request response is empty

Comments

  • edited November 2017

    Hey there @andrewMP
    It appears that 1Password was down for 7 minutes on 10/30 as you can see here: https://1password.statuspage.io/

    Is the issue still occurring on your end?

  • Thanks for the feedback @Thelauffer.

    Yes, the service has been available for a couple of hours now. I'll refer to the status page going-forward.

    Cheers,

    Andrew

  • Glad you're up and running now. It's never fun when you can't access your passwords.

    Have a good one :)

  • brentybrenty

    Team Member

    Sorry for the trouble there. We had some trouble earlier and had to take things down for a bit to fix some performance issues:

    1Password.com server outage

    Things are looking good, but we're continuing to monitor things and take steps to ensure it isn't necessary to have unplanned downtime again. Thanks for your patience. :)

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