I just updated to Mac Sierra version 10.13.1 and the onepassword icon is gone

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gjrubin
gjrubin
Community Member
in Mac

and i cannot find my secret key....so can't sign in. Help!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:secret key

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  • AGAlumB
    AGAlumB
    1Password Alumni
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    @gjrubin: Thanks for reaching out. I’m sorry for the confusion! It sounds like you may be trying to login with a 1Password Account, but you will only have one if you've signed up for a 1Password.com membership. That’s the only way you’ll have a Secret Key or Sign In URL, or be able to access your data through 1Password.com. Instead, you can use 1Password without an account you can sync your data from another device or create a new vault. I'm not sure I understand how you're trying to sign into 1Password though if you can't find it. Be sure you have it installed (from the Mac App Store or our website, depending on where you purchased it).

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