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Setting up new phone. Password not accepted. Works fine on old phone and iPad

rbendell
rbendell
Community Member

I'm attempting to setup 1Password on my new phone. When I try to open my vault, it will not accept the password. I have everything already set up on the old phone and 2 iPads.


1Password Version: 7.01
Extension Version: Not Provided
OS Version: iOS 11.1.1
Sync Type: Dropbox
Referrer: forum-search:Vault password

Comments

  • rmblood
    rmblood
    Community Member

    I’m having the same problem.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @rmblood, @rbendell: Thanks for reaching out. I’m sorry for the confusion! If you're using a 1Password.com account, you'll need to sign in with the Master Password you set for that. If you're using only the standalone app with local vaults, even those sync'd via Dropbox or iCloud, you will need to use the correct Master Password for the particular vault you're trying to open. I hope this helps. Be sure to let me know if you have any other questions! :)

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