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Master password forgotten

mrloo
mrloo
Community Member

Hi I have recently forgotten my master password and as I entered it too much in the app the touch id is disabled in 1password (the icon is not shown)
Is there any way I can reset my password cause I think I have made an account(but i dont have secret key and master password) or activating touch id again to access the vault?
I really appreciate you answer me.
(If you want to check that i have any account or not, the email is something else with what I have registered in this site)

Comments

  • mrloo
    mrloo
    Community Member

    Is there any way to access vault via windows pc or another ipad with the same apple id?

  • AGAlumB
    AGAlumB
    1Password Alumni

    @mrloo: (Un)fortunately AgileBits doesn't ever have either your Secret Key or Master Password, as that wouldn't be very secure at all. The Master Password is chosen by you, and the Secret Key is generated locally on your device. Neither is ever transmitted.

    We don't have access to your data can't recover either of these for you, so I hope you're able to find your Emergency Kit, or have another authorized device where you can view your Secret Key. Otherwise it will not be possible to login to your 1Password Account. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/forgot-master-password/

    Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:

    https://support.1password.com/recovery/#begin-recovery

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!

This discussion has been closed.