Forgotten pasword

I’ve got the message, that I can’t use my touch ID becouse it is changed (???) but I forgot my pasword. How can I log in now? I want to use my touch.

Comments

  • BenBen AWS Team

    Team Member
    edited November 2017

    Hi @Hasematz1,

    I'm sorry for the trouble, but you'll need to correctly enter your Master Password in order to re-enable Touch ID.

    If you cannot remember your Master Password please see this guide:

    If you forgot your Master Password or you can't unlock 1Password

    Thanks.

    Ben

  • Hello Ben, thank you for reacting. The problem is solved. I’ve remembered the pasword finally.

  • brentybrenty

    Team Member

    Excellent! Thanks for the update. On behalf of Ben, you are most welcome! I'm glad to hear that you were able to remember it. I'd encourage you to write it down and save it in a secure location like a safe deposit box in case you ever need it again. Better safe than sorry! :)

  • BenBen AWS Team

    Team Member

    Hi @Hasematz1,

    It looks like your last message came through blank. No worries, but if you have anything further for us please feel free to write back.

    Ben

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