Synchronization issue

fabaff
fabaff
Community Member

Hi, I have licensed version of 1password (6.8.4) on my MAC (with Mac OS Sierra 10.12.6) and 1password app on my iPhone 6s with IOS 11.1.2.
When I tried many times to synchronize the Mac with my Iphone trough WLAN, but the synchronisation doesn't work ! The message that I got (almost without meaning) is the followings:
"Synchronisation problem
Synchronisation failed: a delay in the synchronisation of 5 minutes that overcame the maximum number of 5 minutes".
Please note that:

  • The message prompts immediately (without to wait the 5 minutes!!!)
  • I have restarted the app, the mac but the problem is still there.
    Please let me know how to solve the issue because I need to update my passwords on my mobile.
    Thanks

1Password Version: 6.8.4
Extension Version: Not Provided
OS Version: OS 12.12.6
Sync Type: WLAN
Referrer: forum-search:syncronization

Comments

  • Lars
    Lars
    1Password Alumni
    edited November 2017

    Welcome to the forum, @fabaff! I see you've written in to our email support as well, and my colleague Andrew has already replied. Let's keep the conversation going over there instead of here in two places, if that's OK with you. :)

    ref: LRZ-12917-638

  • fabaff
    fabaff
    Community Member

    fair enough.
    Thanks

  • Lars
    Lars
    1Password Alumni

    :)

This discussion has been closed.