Can someone please help me move from an Individual to a Family plan?

Z_94Z_94
edited November 2017 in Families

I have just cancelled my 1password subscription through the App Store on iOS.

I did this after reading some other peoples common problems switching from an individual to a family plan.

Can someone please help me transition to the family plan?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Corey_CCorey_C

    Team Member
    edited November 2017

    Hi there @Z_94 :)

    I can absolutely help you transition your account. But since you used an Apple Subscription, it will involve dealing with some private information related to your account. Since this is a public forum, I would like to ask to you contact us via email at [email protected] and then come back here and tell me the code you are given by BitBot. Then I can help you here.

    ref: JMI-29455-536

  • Is that the support ID you’re referring to? And do I just post it as a comment here?

  • Corey_CCorey_C

    Team Member

    @Z_94 Yes, the support ID you are given is what I'm looking for and you can just post it here. It will help me locate your ticket in our system.

  • JMI-29455-536

  • Corey_CCorey_C

    Team Member

    Great, thanks, found it. We will continue on over email there. :)

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