Forgotten Master Password
Hello I got the new iPhone X and I’m unable to login to my account on it. I used to use touch ID to login on my old phone device which I can still log into and obtain the security key but I cannot remember my password code which I need to access my account on my new phone. I have tried all of the suggested steps, however none of them help because they all require that I put in my master password and that of course is my actual problem.
Is there anyway to reset my password without putting in the old password, I have the security key and I’m logged in successfully to one device, again I do not remember my master password.
Thanks for your help.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
-
@DeeSadie: Thanks for reaching out! (Un)fortunately AgileBits doesn't ever have either your Secret Key or Master Password, as that wouldn't be very secure at all. The Master Password is chosen by you, and the Secret Key is generated locally on your device. Neither is ever transmitted.
We don't have access to your data can't "recover" or "reset" either of these for you, so I hope you're able to find your Emergency Kit, or have another authorized device where you can view your Secret Key. Otherwise it will not be possible to login to your 1Password Account. However, please try the tips in this guide as they may help you gain access again:
https://support.1password.com/forgot-master-password/
Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:
https://support.1password.com/recovery/#begin-recovery
If that doesn't help though, you will need to start over with a new account and copy your data there (if you still have access to it). Please let me know how it turns out. I look forward to hearing back from you!
0
