Master Password wont work

I can sign into 1Password but then I can't save my master password. It also isn't recognizing on the app. I have a family account.

1Password Version: 6
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided


  • I have been able to sign into my family website and change the master password, but it won't let me save it to the vault. If I sign out, I am able to sign back in no problem. I am also not able to sign into the app. It looks like the master pass only works to sign into the family website but it won't work to sign into anything else.

  • brentybrenty

    Team Member
    edited December 2017

    @cornell1996: Thanks for reaching out. I’m sorry to say that I'm not sure what you mean by "can't save my master password". Are you able to sign into your account on in your browser and access all of your data there?

    If so, maybe you just setup the app differently for some reason. It will unlock using the Master Password you chose for the first vault/account you setup there. Let me know what you find.

    ref: WEH-73758-582

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