I can't log into my account on a new iPhone X. Can you help me?

sarah_feldberg
sarah_feldberg
Community Member

I have an individually purchased license of 1Password. I just got a new iPhoneX and I'm trying to log into my account, but the "apply license" link doesn't open the app and I can't figure out how to log in with my license number. Can you help me get set up?


1Password Version: 7
Extension Version: Not Provided
OS Version: iOS 11.2.1
Sync Type: Not Provided
Referrer: forum-search:I can't open my license on iPhoneX

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @sarah_feldberg: It sounds like you may be trying to login with a 1Password Account, but you will only have one if you've signed up for a 1Password.com membership. That’s the only way you’ll have a Secret Key or Sign In URL, or be able to access your data through 1Password.com. Instead, you can use 1Password without an account you can sync your data from another device or create a new vault. If you purchased a license, that is separate from an account (a license number will not work there either), and it will not include the mobile app. You may want to consider a 1Password.com membership, since it gives you access to all of the apps, the web interface, and does away with license management and sync configuration altogether — you simply login to your account to authorize a device and access your data. You can try it for free for 30 days to take advantage of all of its benefits. I hope this helps. Be sure to let me know if you have any other questions! :)

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