Master password on family acct not working, on phone it works. trying to pay you but can't log in.

My master password works when i type it for my account on my phone but my credit card expired and i have to put in a new one for the family account. it tells me to log into the family account on the web which must be a different master password. I am confused about why two master passwords. I have no idea how to retrieve the main family master password. Ideas?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:family master password


  • rickfillionrickfillion Junior Member

    Team Member

    Hi @kingfamily6,

    The Master Password for the account would be the same as the one you setup for it when you created the user account. We wouldn't change that (and can't do so).

    Is it possible that it's the secret key that you're inputting incorrectly?


Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file