I am using a Mac. The 1password button on chrome stopped working. Still working on safari.

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Kfrucht
Kfrucht
Community Member
in Mac

The extension on Chrome stopped working about a week ago. I press the button and no response.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:chrome

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @Kfrucht: Thanks for getting in touch? Are you maybe using a very old version of 1Password and its extension? Unfortunately without some basic information you've omitted from your post it's hard to say what might be going wrong and how we might right it! Please tell me the OS, 1Password, browser, and extension versions you're using, the exact steps you're taking, and what is (or is not) happening the way you expect so we can figure out the best plan of action:

    Find your version

    The more information you can give, the better. Thanks in advance! :)

  • 324981234093214890
    324981234093214890
    Community Member
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    I have been experiencing the same issue for a while too.

    Chrome: Version 63.0.3239.108 (Offizieller Build) (64-Bit)
    1P Chrome Extension: 4.6.12.90

    macOS: High Sierra 10.13.2 (17C88)
    1P: 1Password Version 6.8.5 (685003) Mac App Store

  • Lars
    Lars
    1Password Alumni
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    Hi @Kfrucht and @324981234093214890 - can both of you please restart both Chrome and 1Password the 1Password mini by typing ^⌥⌘Q (or just holding down the Control and Option keys as you choose Quit from the 1Password menu), and try the Chrome extension again. If you're still having the same problem, please remove the 1Password extension from More Tools > Extensions, restart Chrome once more, and download a fresh copy. Let us know how that works! :)

This discussion has been closed.