Signed up yesterday, typed password into my emergency kit and gave a hard copy to husband. Closed out program, re-opened to verify my account, copied and pasted all information from my emergency kit including my password. Worked great and I typed in one of my bank passwords for a trial. Today I was unable to access my account. Copied and pasted the exact same info off of my emergency kit page and nothing worked.
The only instructions for resetting seemed to be tied to the app which I hadn't installed yet. I did that today, but its useless without having access to my account. As it stands now, I can't even create a new account because there is already an account using my email.
I cannot provide any more information as it all requires gaining access to the account that I cannot access. And without any support, all that I am left to do is contact the bank and deny payment. This was a very frustrating exercise.
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