I need to delete my account, but I can't sign in because I forgot my Master Password.
Hi! I signed up for a 1Password free trial and created an account and master password with my email address. I've subscribed to 1Password via the Apple App Store, but I have forgotten my master password. So now I have an active vault on my iPhone, but I can't sign into the account I created during my trial.
Can you help me delete the account associated with my email address so I can create a new account with the same address? Thanks!
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:delete my account
Comments
-
@deanna627: Thanks for reaching out. I’m sorry to hear that! To be clear, I think you may want to copy your data to a new account first. If you only have your data in your current 1Password.com account and then delete that account, you'll lose your data too. You're able to access it on your iPhone still, correct? We can't discuss account details in this public forum, so I'll shoot you an email here so we can figure out the best approach.
ref: EVZ-42858-447
(Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:
https://support.1password.com/forgot-master-password/
Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:
https://support.1password.com/recovery/#begin-recovery
If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. You can try as many times as you want. You won’t be “locked out”, but you will not be able to access your data unless you can enter the required Master Password correctly. Please let me know how it turns out!
0
