I added an add-on to firefox but it is grayed out and it can not be used

Taizo
Taizo
Community Member

I added an add-on to firefox but it is grayed out and it can not be used.
Please,help me.


1Password Version: Not Provided
Extension Version: 4.6.12.90
OS Version: masOShighsiera 10.13.2
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @Taizo: Which version of Firefox are you using? It sounds like it may be incompatible.

  • Taizo
    Taizo
    Community Member

    I use Firefox 57.0.4

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited January 2018

    @Taizo: Well that seems weird. You may need to reinstall Firefox if it's damaged...but which version of 1Password are you using? I apologize for not asking that earlier. You should make sure you're running the latest version. If you purchased 1Password from the App Store, make sure you install it from there. Otherwise get it from our website:

    https://1password.com/downloads/

    Let me know how you get along!

  • Taizo
    Taizo
    Community Member

    I use 1password app 6.8.5

  • Lars
    Lars
    1Password Alumni

    @Taizo - thanks for the update. Were you able to get the issue resolved by re-installing Firefox? If not, I'd also try deleting and re-installing the 1Password extension within Firefox.

  • Taizo
    Taizo
    Community Member

    It is now available in the following procedure.

    · Reinstall 1password application
    · Reinstall Firefox
    · Reinstall 1password which is Firefox addon

    Thank you very much.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Thanks for the update! I'm glad to hear you were able to get things working. We're here if you need anything else. Have a great weekend! :)

This discussion has been closed.