just joined today and the first time I go to use it it will not accept the master password

same as above


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Referrer: forum-search:just joined today and the first time I go to use it it will not accept the master password

Comments

  • Greg
    Greg
    1Password Alumni

    Hi @golfguy,

    I am sorry to hear you bumped into troubles with 1Password!

    First of all, could you please elaborate on the issue you are having? Are you trying to sign in to your account at 1Password.com in the browser or 1Password app on your PC? What error message do you see?

    Also, please make sure that you are entering the correct Master Password (the one you created during a signup process). You might also check out our troubleshooting guide, which may help you to recover your Master Password.

    Thanks in advance! I will be looking forward to your reply.

    Cheers,
    Greg

  • golfguy
    golfguy
    Community Member

    I was able to get in this morning, no idea why. Thank you for your quick response though.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Sometimes it helps to take a step back. Every time I have trouble like that, if I keep hammering away at it, I just make more and more mistakes. Stepping away for a minute and getting a drink works. Cheers! :)

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