I'm locked out of my Ubuntu desktop and can't access my emergency kit or security key! Please help!

@stevenmchoi - Oh, no! I'm sorry to hear you're having that level of trouble, and even more sorry to think I may have to be piling on. For your security and privacy, we do not know your Master Password nor your Secret Key -- those are the secrets which, together, are used to generate the encryption key which reveals your data. We went to great lengths when designing 1password.com to ensure that not only do we not have these items, we lack the means to even acquire them. After all, we can't lose, misuse or abuse what we've never had.

The downside of that, however, is that if you have an individual 1Password account, or you're the only Admin or Organizer on a 1Password Teams or 1Password Families account, and you lose access to your Secret Key or forget your Master Password, your data are unrecoverable. The only ways around this MAY be if you had signed into your account in a 1Password app on ANY other type of device besides Ubuntu - did you perhaps (fingers crossed) install 1Password onto a PC or Mac? Maybe an iOS or Android device? If so, you can get access to your Secret Key there (and I presume you still know your Master Password). But if not, and if you are not part of a 1Password Families or 1Password account where an Admin can recover your account, I'm afraid our ability to help you is effectively zero. I wish I had better news, but those are the realities. :(

@stevenmchoi So, yes and no. 1Password 4 for Windows works only with local data (standalone). It does not - cannot - work with 1Password accounts. So if you've got data there, it sound as if you may have created your 1Password account then copied this vault into your 1Password account. That means the copy in 1Password 4 for Windows on your PC is essentially the same as it was when you stopped using it, while it sounds as if the 1Password account that you've been using though Ubuntu is the one you've been updating.

To be clear: SOME passwords are better than NONE, of course. Have you continued to use 1Password 4 for Windows on your PC at the same time you've been using your 1password.com account with 1Password X in Ubuntu? Or has it remained essentially stagnant since you began using 1password.com?

@stevenmchoi I didn't make myself clear enough. Sorry. I know you can't use 1Password X with local data. Do you mean to tell me you've re-created your 1Password data in your account manually, and the two are completely separate data sets? If you're fairly certain that the data in 1Password 4 for Windows on your PC is accurate and up-to-date, then your choices are these:

1. If you have a Login item for your 1password.com account that includes Master Password and Secret Key saved in 1Password 4 for Windows, you can retrieve it there.
2. If not, you might want to check whether you've ever used a browser on your PC to access your 1Password.com account, because if may still have the Secret Key stored in browser memory, which would then require only your Master Password.
3. Lastly, if neither of those work, your current 1password.com account will be inaccessible. If that's the case, send us an email at support+forum@agilebits.com, asking for a deletion request email.

With your email please include:

• A link to this thread: https://discussions.agilebits.com/discussion/comment/410322#Comment_410322
• Your forum username: @stevenmchoi

That way we can "connect the dots" when we see your email in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down your email and ensure that this issue is dealt with quickly. :)

Thanks very much!