Android Oreo 8.1 (Pixel 2): Autofill won't prompt/show 1Password in some apps

I'm trying to bring up 1Password to fill my login details in my banking app. 1Password doesn't show up. It does work in other apps though.

It used to work with this app back on Android 8.0. The bank login entry even had the Android app associated with it.

https://photos.app.goo.gl/ELaGzIbf76dCCr4f1


1Password Version: 6.7
Extension Version: Not Provided
OS Version: 8.1.0
Sync Type: Dropbox

Comments

  • periperi

    Team Member
    edited January 2018

    Hi @varunyellina! :)

    I downloaded the digibank app and was able to fill using the accessibility service. Can you try tapping in the username field? Does the Autofill with 1Password prompt pop up when do you that?

    If not, can you try toggling the accessibility service off and back on, exiting and relaunching digibank, and let me know if that helps?

  • Hi @peri
    I tried your suggestions. Didn't work.

  • periperi

    Team Member

    Thanks for the update, @varunyellina. Do you have both Autofill and the accessibility service enabled for filling, or just one?

  • edited January 2018

    Both services are on. It doesnt work when Accessibility is turned off either.

  • brentybrenty

    Team Member

    @varunyellina: Like Peri, I'm not having any trouble getting "Autofill with 1Password" in the Digibank app. Is there anything else we should know about your setup? I'm on a Nexus 6P here, and unlike many other apps where autofill doesn't work it's like butter — even on this old thing. I'm not sure which device Peri has currently. What's an example of an app where it does work? And what keyboard is that?

  • @brenty @peri I'm using a Google Pixel 2 running 8.1.0. I'm using the stock Google Keyboard.
    It is working in other apps.

  • brentybrenty

    Team Member

    @varunyellina: Thanks! I'm really stumped, because I was testing Citi myself earlier and cannot get it to work there. What is the specific Citi app you're using, if you don't mind? There are a lot on Google Play, and maybe I was testing different ones. We definitely want to look into this further.

  • brentybrenty

    Team Member

    @varunyellina: Thank you! Okay, that's sort of a relief, because that Citi app does work with autofill for me as well. I've asked the development team to take a look at this because Digibank should work the same for both of us as well. We'll be in touch if we need more information. Again, thank you for bringing this to our attention!

  • I uninstalled both Digibank and 1Password, and downloaded them again. No change in behaviour.

  • brentybrenty

    Team Member

    Thanks for confirming. I didn't think it would, but it never hurts to try!

  • mverdemverde

    Team Member

    Hi @varunyellina! Brenty asked me to jump in here to see if I can help determine why Autofill isn't working for you with the Digibank app. There seem to be a number of different Digibank apps, but it seems like I'm not able to download the one that you're using. Could you confirm that Peri linked to the correct one above?

  • @mverde Yes, that is the one. com.dbs.in.digitalbank

  • mverdemverde

    Team Member

    Thanks for confirming that @varunyellina! That should help us with testing Autofill.

  • shingleshingle Junior Member

    I'm having this exact same problem with the Fidelity Investments Android app: https://play.google.com/store/apps/details?id=com.fidelity.android

  • brentybrenty

    Team Member

    @shingle: Try the password field. Not sure what's going on with the username field, but I'm able to get "Fill with 1Password" there. Let me know if that helps.

    ref: OPA-1377

  • shingleshingle Junior Member

    Nope. I have the username remembered because before, when it worked, it couldn't fill that out. Now activating the password field doesn't bring up the 1Password filler. If I switch to the 1Password keeper and do the manual filling using the keyboard, 1Password seems to know that the app is Fidelity since it presents that account to fill with.

  • periperi

    Team Member

    Hey there, @shingle. I'm able to fill using the accessibility service into this app on my end. Are you using Autofill or the accessibility service? Can you exit and relaunch Fidelity, and make sure you've launched and synced 1Password and try again?

  • shingleshingle Junior Member

    Ok. Turning off autofill (accessibility was already enabled) seems to have done the trick. Strange that it worked with both enabled with every other app but Fidelity.

  • brentybrenty

    Team Member

    Thanks for letting us know that helped! Odd, but it may help us figure out what's going on there.

  • Has the team ever thought about a "force" option for autofill? That was one thing LP offered that was nice. You could have a quick tile or notification for when the app wouldn't prompt, and it worked almost 100% of the time, then (I think even for Citi?).

    I'm not actually having any problems at the moment. I'm just curious :)

  • brentybrenty

    Team Member

    @carlylemiii: I'm not aware of us trying something on Android in particular, but I know that when we've done things like that on the desktop it has caused some real issues with websites. Since "forcing" the wrong thing can result in people getting locked out of accounts it's something we need to be carful with.

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