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Did not get my master password kit

taufiqaalam
taufiqaalam
Community Member

Hi, I just signed in as a single member, providing my card details. I have my saved my masterkey password but to complete the sign in I need my secret password, which I have not recieved. The system is to forcing me to provide my card details again - t


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @taufiqaalam: Thanks for reaching out. I’m sorry for the confusion! A 1Password.com membership does not require a credit card to sign up for an account to try it. And during the sign up process the Secret Key was given to you. We don't have this. It's generated locally on your device. That's why you're told to write it down and/or save your Emergency Kit. We can't give that to you. You will need all of your account credentials to setup another device, but you can access your Secret Key and Setup Code in a browser or app where you've already setup your account:

    Find your Secret Key or Setup Code

    I hope this helps. Be sure to let me know if you have any other questions! :)

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