1Password for windows crashes

1Password for windows keeps crashing. I tried reinstalling it, didn't work. I have no access to passwords. Windows 10 operating system


1Password Version: latest
Extension Version: Not Provided
OS Version: windows 10
Sync Type: dropbox

Comments

  • GregGreg

    Team Member

    Hi @mitch1000,

    I am sorry to hear you are having troubles with 1Password on your Windows PC!

    First of all, could you please specify the version of Microsoft .NET Framework that you have on your computer?

    Secondly, please create a Diagnostics Report from your PC, so we could take a closer look at what is going on. Attach the Diagnostics Report to an email message addressed to [email protected]. Please do not post your Diagnostic Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that this issue is dealt with quickly. :) Thanks!

    Cheers,
    Greg

  • i have net framework 4.0 in installed. I am unable to generate a diagnostic report as the program does not allow me to start it . a window comes up to close the program.

  • GregGreg

    Team Member

    @mitch1000: .NET Framework 4.0 is quite outdated. Please try to install 4.7.1 from here, reboot your PC, and let us know if the issue remains after that. Thank you!

    Cheers,
    Greg

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