Windows app not working for team member after 1P recovery

edited January 2018 in Memberships

We have successfully done 1Password recovery but no matter what we do, the Windows app will not accept the new master password for the user. We have tried uninstalling, rebooting, and reinstalling the Windows app but the app still gives us the red password not accepted animation. We would go through the setup process again but 1Password isn't taking us through the part where we can scan the code. Very frustrating since we need to get to this company data. How can we get the Windows app to let us back in?

1Password Version: 6.8.496
Extension Version:
OS Version: Win 7 Pro
Sync Type: 1Password Account
Referrer: forum-search:recovery


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