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Manual Update doesn't work reliablibly (Bug: Automatic update when locked is disabled)

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dahanbn
dahanbn
Community Member
edited April 2023 in 1Password 7 for Windows

I can click multiple times on updates and nothing happens. The same happened with the version before. I tried it there on several days and with luck I updated to the next version. Currently I am stuck on 7.0.518.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • MikeT
    MikeT
    edited February 2018
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    Hi @dahanbn,

    Thanks for reporting this.

    I know what this is, I've filed it as a bug report before but we haven't fixed it yet. Unlock 1Password and then update, it'll work.

    There's a logic bug where if you have Automatically update app is locked unchecked, it won't install anything while it is locked. That is shown in your first screenshot and it was locked. We'll fix this properly soon.

  • MikeT
    MikeT
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    Hi @dahanbn,

    What you can do for now is when you're on locked view and there's an update, press F9 or go to the 1Password Menu > Settings to open Settings, check the box next to Automatically update when app is locked. Once you do this, click on the blue banner to install the update, and disable the setting afterward.

This discussion has been closed.