Confirmed members cannot see shared vault despite having been given access

Two of our seven confirmed members cannot see our shared vault despite having been added. They have viewing and editing permission (I've checked a thousand times) but they just can't see the vault. Is there anything I'm missing?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • john_mjohn_m

    Team Member
    edited February 2018

    Hi @garthtravers, welcome to our forum! :chuffed:

    I'll be happy to help you out - as we'll likely end up chatting about specific details of your account, I'll reach out to you via email shortly and we can continue the conversation there :+1:

    ref: QZX-56882-616

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