Frozen Account

I purchased I password a few years ago and now my account is frozen unless I subscribe for 3.99. I thought that if I purchased it, I would own to use and now there is a monthly fee attached.

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Referrer: forum-search:I purchased I password a few years ago and now my account if frozen unless I subscribe for 3.99


  • brentybrenty

    Team Member

    @deannova: If you purchased 1Password a few years ago, you don't have an account associated with that. It sounds like you may be trying to login with a 1Password Account, but you will only have one if you've signed up for a membership. That’s the only way you’ll have a Secret Key or Sign In URL, or be able to access your data through Instead, you can use 1Password without an account and sync your data from another device or create a new vault.

    However, you may want to consider a membership, since it gives you access to all of the apps, the web interface, and does away with license management and sync configuration altogether — you simply login to your account to authorize a device and access your data — along with many other benefits. I hope this helps. Be sure to let me know if you have any other questions! :)

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