Had to rebuild laptop. cannot get back into my 1 password account

edited February 2018 in 1Password 3 – 6 for Mac

Help. Had to rebuild laptop. cannot get back into my 1 password account. I have acct. name, email, and master p/w but NO secret key

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search: I am trying to get back on 1password. I have my account name/master p/w but forget secret key help


  • brentybrenty

    Team Member

    @Bernsen: Thanks for reaching out. I’m sorry for the confusion! It sounds like you may be trying to login with a 1Password Account, but you will only have one if you've signed up for a 1Password.com membership. That’s the only way you’ll have a Secret Key or Sign In URL, or be able to access your data through 1Password.com. Instead, you can use 1Password without an account and sync your data from another device or create a new vault. I hope this helps. Be sure to let me know if you have any other questions! :)

    ref: KFY-35677-847

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