1Password 6.8.6 has started to beachball frequently. Is this a known issue?

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tjosh
tjosh
Community Member
in Mac

Recently the native 1Password app for mac has started to beachball rather frequently. It is possible this happens most often when switching between viewing a password saved in my shared team vault and my primary (dropbox sync'd) vault.

What other information can I provide that would assist your team in returning this product to its former glory?

1Password Version: 6.8.6
Extension Version: Not Provided
OS Version: macOS 10.13.3
Sync Type: Dropbox opvault and team account.
Referrer: forum-search:beachballing

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  • Lars
    Lars
    1Password Alumni
    Options

    @tjosh - There could be a few reasons for that. So, rather than waste your time playing 20-questions with you, I'd like to ask you to create a diagnostics report from your Mac:

    https://support.1password.com/diagnostics/?mac

    Please add the following code (including the square brackets) to the Subject line of your diagnostics email before sending it:

    [#IHF-19368-841]

    This will link your diagnostics to our current discussion. We'll take a look and let you know what we find out.

    For anyone else reading, please note: this ID is for @tjosh only. If you’re experiencing the same issue and need help, please ask us for your own ID.

    ref: IHF-19368-841

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