Family membership, forgot master password of primary owner account

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p_skipr
p_skipr
Community Member
edited March 2018 in Families

When changing the master password of our family account, I forgot the master password of the primary owner account. I have a recent export of the account and would like to start over, provided that you are able to reimburse the money paid on this account. Is this possible?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: MacOS High Sierra
Sync Type: Not Provided
Referrer: forum-search:Family membership, masterpassword of primary owner lost

ref: XPF-91688-487

Comments

  • SeanFoster
    SeanFoster
    Options

    Hello @p_skipr, judging by your most recent email you’ve sent to us separately I believe you are one step ahead of me and have already gotten things straightened out however I’ve just sent you a follow-up email so let’s continue to discussion over there and make sure everything is sorted out! :)

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