Master Password

good afternoon, help me please, I do not remember the master password. I never had to enter it. My iPhone always requested a touch id, and now he asks for a password, I do not remember it. The instructions on the site do not help me at all, I did not have a backup on my computer, I used the password only on the iPhone. A copy of my account is in iCloud, but there is also a wizard


1Password Version: 7.0.6
Extension Version: Not Provided
OS Version: ios 11.3
Sync Type: [email protected]

Comments

  • brentybrenty

    Team Member

    @hewik: Thanks for reaching out. I’m sorry for the confusion! (Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/forgot-master-password/

    Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:

    https://support.1password.com/recovery/#begin-recovery

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. You can try as many times as you want. You won’t be “locked out”, but you will not be able to access your data unless you can enter the required Master Password correctly. Please let me know how it turns out.

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