App disappeared

In the last couple of weeks 1 password has disappeared from my IPhone and IPad. I downloaded it again on both devises but when I try to restore from my iCloud backup it says that there is no backup.

Comments

  • BenBen AWS Team

    Team Member

    Hi @rocktazman,

    Did you have 1Password set up to sync with your iCloud account? If so are you sure you're using the same Apple ID for iCloud now that you were using when you set that up? If not, how were you syncing your 1Password data between the two devices?

    Please let us know.

    Ben

  • I was just backing up to iCloud when I made a change, The I would restore to the other device.

  • brentybrenty

    Team Member

    @rocktazman: An iCloud device backup probably won't help for two reasons:

    1. You'd need to restore the whole device, which is time consuming, and probably isn't what you want...
    2. And the iCloud/iTunes backup/restore process is not, in my experience, completely reliable. I've lost a lot of apps and their data that way.

    Unfortunately we won't be able to help you recover your data, as we never have access to it. If you don't have it stored anywhere else, you will need to start over. There just isn't any way around that. But if you'll let me know what you have to work with, I'll be happy to help walk you through things.

    Did you backup your 1Password data at some point?

    https://support.1password.com/backups/?ios#you-can-also-create-and-restore-backups-of-local-vaults

    Did you copy it to other devices, or sync it somewhere?

    https://support.1password.com/sync-options/

    Let me know and we'll go from there.

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file