1Password duplicated all my passwords on iOS


I just converted from a license account to a subscription account. Everything looks fine on my Mac when when I followed your instructions but when I followed these instructions to switch over on my iPhone, every entry has been duplicated. How do I fix this? I just noticed that when I hit the "All Vaults" icon in the upper left, I see two vaults, a "Primary" (which is probably the vault under my old license) and a new one named "Personal" below it that has my name above it, the name I entered when I created the new subscription account. I'm assuming there's a way to delete the old vault but I don't want to mess around with it. I'd rather receive your instructions. Thanks.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: ios 11.2.6
Sync Type: 1Password Cloud
Referrer: forum-search:passwords duplicated


  • BenBen AWS Team

    Team Member

    Hi @rlf,

    Sorry about that — it appears you may have missed the last step:

    To remove your old Primary vault, tap Settings > Vaults > Primary. Then tap Delete Vault.

    That should do it. I have an issue filed with our documentation team to see if we can make it more clear that this step applies whether you are manually migrating or automatically migrating.



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