Chrome extension on Windows not working

RinRin
edited April 2018 in 1Password 4 for Windows

Sometimes when I start up the windows7 OS, the error message attached would appear.

And 1password extension for Chrome could not be use when I click the icon of 1password.
Unknown pulldown list would appear.

Not always, but sometimes. And when I couldn't use 1password, I did uninstall and reinstall the extention, but it couldn't work.

However, I could use the extension for Firefox simultaneously.

I think the browser extension for chrome has something wrong.
But I couldn't find logs.

How can I use the extension for Chrome when I encounter the situation like that?

Rin


1Password Version: 6.8.534
Extension Version: 4.7.0.90
OS Version: Windows7
Sync Type: Not Provided
Referrer: forum-search:windows extension

Comments

  • GregGreg

    Team Member

    Hi @Rin,

    Thank you for reporting this! Before we proceed with logs, could you please specify the following:

    1) What version of Chrome you have? Are you running the latest one?

    2) Are you using any kind of AV/anti-malware software on this PC?

    I will be looking forward to your reply, so we could proceed and diagnose the issue. Thanks! :+1:

    Cheers,
    Greg

  • Hi Greg,

    Thank you for your comment. I would answer to your questions.

    1) What version of Chrome you have? Are you running the latest one?

    65.0.3325.181(Official Build)64bit
    maybe the lastest one.

    2) Are you using any kind of AV/anti-malware software on this PC?

    McAfee Endpoint Security

    Additional info:
    I always use 1password6 with this PC within the network that is needed to connect via VPN.

    So when I launch the PC, I can't connect to the internet then. I have to connect to it via VPN at first.

    The error message I showed would appear just after I launched my PC.

    Best Regards,
    Rin

  • GregGreg

    Team Member

    Hi @Rin,

    I'd like to ask you to create a Diagnostics Report from your PC, so we could take a closer look at what is going on:

    Sending Diagnostics Reports (Windows)

    Attach the Diagnostics Report to an email message addressed to [email protected].

    Please do not post your Diagnostic Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that this issue is dealt with quickly. Thank you!

    ++
    Greg

  • Hi Greg,

    Thank you for your comment.

    I'll send you a report when I would encounter the problem.
    Today I cloud use 1password with chrome....

    Please keep in touch.

    Takamitsu

  • brentybrenty

    Team Member

    Sounds good. We're here if you need us. :)

  • Hi,

    I send you email with diagnostics report.

    Please check it.

    Rin

  • brentybrenty

    Team Member

    @Rin: Thanks! I see that we've received your email, so we can continue the conversation there. We'll take a look at the diagnostics and get back to you shortly! :)

    ref: WVK-66859-355

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