1Password Desktop won't accept my correct password, but the Chrome plug-in does.
I have attempted quitting and restarting, to no avail. I copy-pasted my password into both desktop and plug-in, the former said it was incorrect and the latter accepted the same password. Yesterday the desktop version was working fine, and now not at all. What should I do?
1Password Version: 1Password 6 Version 6.8.8
Extension Version: Not Provided
OS Version: 10.13.4
Sync Type: Not Provided
Referrer: forum-search:1Password Desktop won't accept my correct password, which is working fine in the Chrome plug-in.
Comments
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Are you using a 1Password membership, or a standalone setup?
Please let us know.
Ben
0 -
Hi Ben,
It’s a memebership.
Mariam0 -
Thanks. I suspect I know what the problem is here, but I’d like to confirm. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@agilebits.com
.With your email please include:
- A link to this thread:
https://discussions.agilebits.com/discussion/89043
- Your forum username:
mariamfantastic
That way we can "connect the dots" when we see your diagnostics in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)
Once we see the diagnostics we'll be able to better assist you. Thanks very much!
Ben
0 - A link to this thread: